How to propely set up a floating licence for WFH?

Hi!
I tried to mail License support but never got an answer.
We’re having issues with our floating license for Wrap. It works without a problem on my computer but not on my colleges computer where it says the “Connection timed out”.
We are currently working from home and I suspect that its working on my computer since I was the one to set it up first. When I tried to open the program on my computer but from another network I ran into the same issue as my college.

Is the floating license depending on that you use the same IP? And how do you set it up properly for a work from home setup?

I would be grateful for some help with this!

Hello!

Sorry for that, no reaction was my failure. I just wrote you an email with suggestions regarding the reason of the problem and proposed workaround until the problem is fixed.

Ivan